NOTE: You, the customer, are solely responsible for data security. WinBook strongly recommends that you perform a backup of all personal data contained on your system prior to performing this procedure. Warning: WinBook will NOT be held responsible for any data loss incurred during this process.

Q. I’m getting a message that says my disk is full when I try to back up my Microsoft Money 98 data files. I know there is free space on my diskette, what could be wrong?

A. Although there may be free space on a particular diskette that you may be trying to back up your files on, the file format for backup in Money 98 requires almost the full capacity of a diskette. When backing up your data, it is recommended that you use a blank formatted floppy disk.

Q. When I try to run Microsoft Money 98 I am getting "General Protection Fault" or "Invalid Page Fault" errors. What is causing this?

A. Some third party software packages such as First Aid, Norton Crash Guard, and other similar programs may cause conflicts in the way Money 98 works with your operating system. These programs may be the root cause of these errors. In order to avoid these problems you can either remove the other program from your computer or you can apply a fix that is available from Microsoft’s Web Site. Please refer to Microsoft Knowledge Base article Q174917.

Q. What are some of the limitations of Microsoft Money 98 in handling my transactions?

A. The following limits for character fields and transactions apply to all Microsoft Money 98 accounts that you may set up.

• Number of Accounts: Unlimited
• Number of Payees: Unlimited
• Number of Characters in Payee field: Currently is 32.
• Number of Categories and Subcategories: Unlimited
• Number of Characters allowed in the Memo field: 256
• Number of Classifications and Sub-Classifications: Unlimited
• Number of Favorite Accounts: 9
• Number of Columns in Reports: 3000
• Number of Favorite Reports: 50
• When entering Transaction into the Account Register the Amount field is limited to 9 digits.
• Number of Transactions per file: Unlimited
• Number of Investments per file: Unlimited
• Number of Investment Transactions per file: Unlimited

Q. I prefer to use Netscape Navigator, or a web browser other than Microsoft Internet Explorer. I have uninstalled Internet Explorer, but now Microsoft Money 98 no longer functions properly. What's Wrong?

A. Microsoft Money 98 requires certain components of Microsoft Internet Explorer to function properly. If you remove Internet Explorer from your computer Microsoft Money 98 will no longer function properly until you reinstall the Internet Explorer browser.

Q. I have to have Microsoft Internet Explorer installed on my computer in order to use Microsoft Money 98, but I would prefer to use another browser for accessing the World Wide Web. What can I do?

A. Although it is necessary to have Internet Explorer installed on your system in order for Money 98 to function properly, it is not necessary to use Internet Explorer as your primary web browser. Multiple web browsing applications may be installed so you can choose which browser you wish to use for internet access.

Q. I no longer wish to have Microsoft Money 98 installed on my computer. How can I safely remove this software from my machine?

A. To remove Microsoft Money 98: 1) Open the control panel. 2) Double-click on the Add/Remove Programs icon. 3) In the first window that pops up, locate Microsoft Money 98 in the list of programs installed on your computer. 4) Click on the name for Microsoft Money 98 and then click the remove button to begin the uninstall process.

Q. I wish to install Microsoft Money 98 on my computer. How do I go about doing this?

A. To install Microsoft Money 98 on your computer: 1) Boot your computer into Windows 95. 2) Insert the Microsoft Money 98 disc in your CD-ROM drive. 3) Setup should now automatically begin. If for some reason it doesn’t then choose Run from the start menu, type D:\setup.exe in the box and hit enter. This should begin the setup program.

Q. I am having problems with Microsoft Money 98. Who can I contact for assistance?

A. You may contact WinBook Technical Support for assistance with installation and technical problems. WinBook Technical Support can be reached toll-free at 1-800-468-1225 or 614-481-7467 (local).

Q. Where else can I find assistance for problems with Microsoft Money 98?

A. You may also wish to visit Microsoft’s Online support site at http://www.microsoft.com/support

Q. Where can I find out how to perform a task in Microsoft Money 98?

A. The first, and best place, you should look when trying to find out how to perform a task in Money 98 is the online help feature. Simply click on the Help menu located at the top of your Money 98 screen. From here you can browse through pre-arranged help topics or do a search for your specific problem.

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Disclaimer: This information is being provided to you as a service from the Technical Support Department of WinBook Computers. It is intended to assist you in the resolution of your technical problems or questions. If you feel uncomfortable implementing any of the information or suggestions contained herein then you should e-mail the WinBook Technical Support Department. WinBook will not be held responsible for any loss of information, data or programming as a result of the use of this TechNote.