NOTE: You, the customer, are solely responsible for data security.
WinBook strongly recommends that you perform a backup of all personal
data contained on your system prior to performing this procedure. Warning:
WinBook will NOT be held responsible for any data loss incurred during
Here are some steps you can take to troubleshoot
the modem in your FX WinBook Computer.
Start by checking some simple, but often
- Make sure your modem is connected to the
phone line properly. Test the line by plugging a telephone in and making
sure you have a dial tone. Make sure the phone line is not a digital
or it goes through a PBX phone system.
- Make sure you have added any prefixes
that are required for you to dial out, such as 9 or 7.
- Test your modem by dialing a different
number and/or software program. If the modem is working using these
alternate settings, chances are its software program you are using
or an issue on the other end of the phone line and youll need
to contact your software vendor or service provider for support.
- Make sure youre not running any
other communications program. They can conflict with your modem and
cause it not to function correctly. An example would be a fax program.
If you've followed the above steps and
still getting modem errors, there are settings to check on your WinBook
to ensure your modem is set up correctly:
- Make sure the BIOS settings is correct.
Exit windows to DOS. Turn off the computer. Turn the unit back and start
tapping <F2> right away. This will bring you into the BIOS setup
program. Once in the BIOS, move over to advanced and press <enter>
this will place you into the integrated peripherals, modem port should
be on com2. If is it disabled or set to a different settings, press
the spacebar till the setting is set to com2. Make sure that IR port
is set to com3 or disabled. Press <Esc> key and then press <Enter>
twice to save your changes, and the unit will reboot back into windows.
- Check to see if another device has made
changes to one of your system files. Double left click on the Main icon,
then the File Manager icon. Now click on File to bring up the file menu,
then click on Run. Type sysedit on the run line and hit enter. This
will bring up you System Configuration Editor, which contains all of
your system files. First, check the C:\windows\system.ini file. Look
for the line that starts with comm.drv=. This line should read
comm.drv=comm.drv. If it reads anything else, a program you are
running may have modified it and caused your modem not to function.
Change it back to comm.drv=comm.drv and test your modem again.
Next, look at the c:\windows\win.ini file. The load= and run=
lines should be blank. Again if they are followed by anything, they
may have been modified by software you installed. Delete any information
that follows load= and run= and test your modem again.
- Make sure your modem is set on Com port
2. Try testing it in the terminal program built into windows.
- Another test that you can run would be
to test the modem in dos. At the dos prompt type in: echo atz>com2
and hit enter. If you get an error message "write fault error writing
to com2" you might have a hardware problem with your modem.
- If you have tried the previous steps and
your modem is still not working properly, please call WinBook Technical
Support at 1-800-468-1225 and one of our representatives will be able
to assist you further.
Your feedback is greatly appreciated. If you have noticed any problems
with this tech article, or if you feel that something is not clear enough,
please E-mail our Technical Support department by clicking on the link
below. Please include the Technical Article Number and the specific area
that you feel is inaccurate. Thank you.
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Disclaimer: This information is being provided to you as a service
from the Technical Support Department of WinBook Computers. It is intended
to assist you in the resolution of your technical problems or questions.
If you feel uncomfortable implementing any of the information or suggestions
contained herein then you should e-mail the WinBook Technical Support
Department. WinBook will not be held responsible for any loss of information,
data or programming as a result of the use of this TechNote.
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