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Subject: How do I troubleshoot Touchpad/Track Point devices?
Keywords: touchpad touch pad track point trackp windows does not work windows 98 me
Tech Article Number: WBTA18000051

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Touchpad Devices

  • To detect finger motion, the touchpad measures the amount of electrostatic energy in a finger. The core of a touchpad is a printed circuit board. A layer of smooth, durable Mylar protects capacitive sensor lines on the top of the touchpad. The reverse side of the printed circuit board has electronic components mounted on it.
  • To move the cursor, lightly slide your finger over the touchpad surface. The touchpad translates the finger's location on the pad into the computer's cursor movement. To click, simply tap on the pad.

Track Point

The track point detects the pressure and direction that you move your finger when touching the track stick cap located near the center of the keyboard. The two buttons located between the touch pad and the space bar on the keyboard corresponds to the left and right buttons on a standard mouse.

Track Point Functions

  • To move the cursor, apply pressure to the track point with your right or left index finger. Press up or down to move the cursor to the top or bottom of the display screen. Press left or right to move the cursor to the left or right of the display screen.
  • To select an object, use your thumb to press the left track point button. The track point buttons perform standard mouse functions.
  • To select and move (or drag) an object, position the cursor on the object. Then press and hold the left track point button. Leave your thumb on the button and move the selected object by pressing the track stick in the desired direction.
    " To double-click an object, position the cursor on the object and then tap the left track point button twice.

Troubleshoot the Hardware

  • When dealing with problems involving touchpad or track point tracking or responsiveness, it is a good idea to make sure the device is clean, and in the proper operating environment.
  • To clean the touchpad, wipe it off with a soft cloth, dampened with rubbing alcohol.
  • If the track point cap is dirty or sticky, replace it.
  • Touchpads work best in a temperate, dry environment. Any excess of moisture, heat, or cold can result in poor performance. Problems can be caused by factors often overlooked, like dirty or sweaty hands.
  • If the notebook has both devices, check the responsiveness with the other device.
  • If both are failing in the same manner, it is mostly a software issue.

Troubleshoot the Software

  1. Shut Windows down.
  2. Power the unit on, and start tapping the F8 key. Keep tapping the key until you get the Windows Startup Menu.
  3. Choose Safe Mode from the list.
  4. Once in Safe Mode test, the device to see if it is working.
  5. If the device works in Safe Mode, but not in normal Windows mode, it may be a software issue.
  6. If this is the case, open up my computer and go into control panel.
  7. Open Add/Remove programs, and remove any mouse related software listed here.
  8. Reboot the computer.
  9. If it still does not work, right click on My Computer, and choose Properties.
  10. Click on the Device Manager tab, and make sure View Devices By Type is selected at the top. (NOTE: If you are running Windows 2000, Device Manager can be reached by clicking on the Hardware tab.)
  11. Look for a category named Other Devices. If it is there, click the plus next to it, and remove all devices listed under it. Remove the device by clicking on it once to highlight it, then click on the remove button at the bottom.
  12. Now Look down through the list and find the Mouse category.
  13. Remove any devices listed below it by highlighting the device, and choosing remove at the bottom.
  14. Reboot the computer.
  15. If the two pointing devices stop working after removing the mouse driver. Just use the Windows key on the keyboard to bring up the start menu. Now use the arrow keys to highlight Shutdown on the menu. Press the Enter key to select Shutdown from the list.
  16. Power the unit back on, and let it boot up to Windows normally.
  17. When it gets back to Windows, the New Hardware Wizard should appear and load the required drivers for the mouse.
  18. Test the device now.
  19. If the device still does not work, call WinBook Tech Support for further assistance.
  20. Or if the device doesn't work in Safe Mode or normal Windows mode, then it is most likely a hardware issue. At that point call WinBook Tech Support for further assistance.

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